Senior Customer Service Specialist

THE ROLE

The position is part of the Customer Service Department. You will be responsible for tracking the lifecycle of accounts from order entry to final delivery. You will engage and manage relationships with external and internal stakeholders to ensure smooth orders management.

WHAT YOU'LL DO

• Manage and review orders from the time of receipt to the time of shipment being responsible for successfully and accurately completing all transactions which include management of order status, monitoring shipment flow, invoicing.
• Process amendments such as order changes based on customer needs
• Execute shipping.
• Monitor delivery performance and solve problems, in collaboration with the logistics team
• Prepare documents required for the shipment of the orders and raise sundry documents for specific commercial agreements to ensure all the conditions and procedures are met to guarantee an efficient shipping process.
• Proactively identify operational problems, suggest solutions, and enhance customer service-related procedures and processes

WHO YOU ARE

• 4+ years of experience in customer service, preferably in a fashion luxury environment;
• Great Excel skills with the ability to interpret data and produce reports
• Great communication skills with the ability to build positive working relationships with cross-functional teams
• Fluent in English and Italian, written and spoken
• Strong team player with the ability to work in a dynamic fast-paced ever-changing environment