Work in Portugal - Customer Care/Italian Market (Remote Job with Accomodation)!)

Want to Relocate to Portugal?

We are looking for Italian -speaking talents who want to build a career in Customer Operations & International Support while working in a diverse, multicultural environment in Lisbon.

Position:

Customer Support Representative

Location:

Remote in Portugal

Market: Italian - Speaking

Your Main Responsibilities

As part of the Customer Service Operations team, you will:

• Respond to customer requests via email, chat, contact forms, and calls
• Handle support tickets related to general queries, refunds, or incomplete services
• Call users to speed up case resolution and improve communication
• Perform back-office tasks that may involve outbound calls
• Conduct outbound calls to promote products, collect feedback, and support customer success
• Maintain accurate records using CRM tools
• Achieve performance goals and respect deadlines
• Provide operational feedback and escalate cases when needed

Salary Package With & Without Accommodation

Whats Offered

• Salary: Up to 1,000 + performance & complexity bonus gross/monthly (14 salaries per year)
• Relocation Support (exceptional, for candidates moving from abroad)

Accommodation Option

Studio apartment in a company shared building for up to 12 months

Rent: 280/month, all utilities included (deducted from payslip)

Working Conditions

• 40 hours/week + 1 hour lunch break
• 22 vacation days per year
• If you work on a Portuguese public holiday, you receive a compensation day

Why Portugal?

A multicultural lifestyle, sunny climate, international work environment, career growth opportunities, and a great work-life balance.

Want to apply or learn more?

Feel free to message me!