Inside Sales - Italy

We are looking for Inside Sales to add to our Genoa Sales Team

Key tasks and responsibilities:

• Schedule, research and prepare material for Outside Sales for customer meetings/ZIM Compass
• Prepare quotations (request rates from other ZIM departments/agencies as needed).
• Enter updated customers data from Outside Sales and other sources into ZRM system.
• Forward client complaints/correctors and follow-up the resolution of these.
• Solve ad-hoc customers’ problems.
• "Forward telephone and email inquiries in standard subjects to customer service center or other
  
  

departments within ZIM."

• Track customer performance of the accounts portfolio.
• Update account plans/profiles according to Outside Sales input.
• Undergo the required training according to the training program.
• Populate KPI template for Outside Sales on a weekly basis to enable performance tracking.
• Ensure data accuracy of ZRM or other related systems for cargo shipped by controlled customers.
  
  

Requirements:

Professional and personal skills

• Completed apprenticeship in shipping or forwarding
• Outgoing personality
• Geographical knowledge
• Teamplayer
• Ability to work under pressure
• Willingness to work in an open-plan office
• Languages: English (Scale 1 – 7)*: 5
• MS Office: word, excel (Scale 1 – 7)*: 4
  
  

Special and dangerous cargo would be apreciated

General guidelines

• Comply with companies information system and policy and ethic code
• Comply with companies guidelines and processes