Sienna Charles, a premier luxury lifestyle company featured in Forbes is seeking a hands‑on Customer Service Director to lead and elevate our entire CS function. This is a producer role for someone who builds systems, improves processes, solves problems quickly, and drives consistent performance across a team. You will lead the CS team, refine SOPs, handle escalations, and create scalable workflows that support a high‑touch luxury client experience.
Key Responsibilities
Customer Service Leadership
Lead and coach the CS team day‑to‑day and ensure high‑touch, accurate client support.
Handle escalations directly and resolve issues quickly.
Audit service quality and correct gaps immediately.
Update and enforce SOPs so the team operates consistently at a high standard.
Operational Execution
Translate the CEO’s vision intoApply now and work remotely at Sienna Charles
