Italian Client Advisor - relocate to Athens, Greece - Flight and Hotel included

Workster partners with a key BPO employer in Greece to find Italian-speaking Customer Experts for the largest worldwide Social Media company out of their office in Athens

• Assist our community and help resolve inquiries empathetically, accurately and on time


• Become and remain knowledgeable about our products and community standards


• Make well balanced decisions and personally driven to be an effective advocate for our community


• Strong interpersonal skills, verbal and written communication skills and most importantly empathy


• Display a strong bias to doing what’s right for our community


• Investigate and resolve issues that are reported on the platform such as requests for account support and reports of potentially abusive content


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• Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users


• Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site


• Enforce Terms of Use by carefully monitoring reports of abuse on the site


• Review the reported content within agreed turnaround times and standards of quality


• Identify inefficiencies in workflows and suggest solutions


• Recognize trends and patterns, and escalation issues outside the company policy to the global team

REQUIREMENTS

• C1 level of Italian


• Good level of English (B2)


• Willingness to relocate to Athens or already based there


• Experience in Customer Support is an advantage


• Strong abilities to work independently and as a team player


• Problem-solving and critical thinking skills


• Adaptable and flexible, demonstrating abilities to work with process and information changes


• Strong working knowledge of external systems and PC based internet and software applications


• Ability to provide required documentation (ID / Passport, Birth Certificate)

OFFER

• Relocation package with initial hotel stay, flight paid in advance and help finding permanent accommodation


• Competitive salary structure with bonus


• Private health insurance


• Varying shifts to be defined


• A dynamic and creative team with positive and friendly atmosphere


• Guidance and tools to reach your full potential

Job Type : Full-time