STAGE ICT SERVICE DESK ASSISTANT (POLITECNICO) (ID-99997)
STAGE ICT SERVICE DESK ASSISTANT (POLITECNICO) (ID-99997) at AFOL Milano – Agenzia per la formazione, l'orientamento e il lavoro
Location: MILANO zona Città studi
The Department of Aerospace Engineering at Politecnico di Milano seeks an ICT Service Desk Assistant for a stage. You will work in the ICT Unit and support the front‑office Service Desk team with a variety of tasks, including:
- 24/7 front‑office support for department users, both on‑site and remote (Windows and Linux)
- Configuring printers, Wi‑Fi, VPN, e‑mail, etc.
- Basic troubleshooting and problem resolution
- Support for on‑site IT audits
- Advanced installation and configuration of individual workstations and computing rooms, including engineering and scientific software (Windows and Linux)
- Hardware diagnostics and maintenance for PCs, notebooks and workstations
- Audio/video support for departmental meeting rooms
- Logistics and asset management in the IT warehouse
- Office monitoring, request handling, and escalation to second‑level support
At the end of the stage you will have a solid understanding of the strategies, architectures, hardware and software of a complex organization, as well as firsthand experience with a complex network infrastructure and key enterprise protocols.
Contract type: STAGE 6 + 6 weeks
Working hours and CCNL: Full time 36 hours per week – Università
Remuneration: Stipend of €800 plus monthly tickets
Ideal profile: Diploma, good knowledge of English, and proficiency in Microsoft Office (preferred).
We welcome all applicants in line with equal opportunities for gender, diversity, and inclusion (Dlgs 198/2006, 215/2003 and 216/2003).
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