Information Technology Specialist

Key Responsibilities

• Provide first-level technical support to users via phone, email, remote tools, or in person.
• Troubleshoot and resolve hardware, software, and peripheral issues on desktops, laptops, and mobile devices.
• Install, configure, and maintain computer systems, applications, and software updates.
• Set up and support user accounts, permissions, and passwords using Active Directory.
• Respond to support tickets and document solutions in the helpdesk / ticketing system.
• Perform routine maintenance, backups, and system monitoring.
• Support network connectivity issues, including Wi-Fi, VPN, and LAN troubleshooting.
• Assist in onboarding and offboarding of employees, including hardware provisioning.
• Collaborate with other IT team members for escalated issues or project work.
• Maintain inventory of IT assets and equipment.
• Ensure compliance with security and data protection policies.

Required Qualifications

• Associate or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 1–3 years of experience in desktop or IT support role.
• Strong knowledge of Windows and / or macOS environments.
• Familiarity with Active Directory, Office 365, and remote support tools (e.g., TeamViewer, AnyDesk).
• Basic understanding of networking concepts (TCP / IP, DNS, DHCP).
• Experience with helpdesk or ticketing systems (e.g., ServiceNow, Jira, Freshservice).
• Strong problem-solving and communication skills.
• Ability to prioritize and manage multiple tasks.

Preferred Qualifications

• Relevant certifications such as CompTIA A+, Microsoft MTA / MCSA, ITIL, or similar.
• Experience in supporting mobile device management (MDM) solutions.
• Knowledge of IT security best practices.