Technical Support

Technical Support Specialist

We are looking for a Technical Support Specialist to assist our customers with technical problems related to our products and services. Your responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities.

Responsibilities

• Respond to customer queries in a timely and accurate way via phone, e‑mail, or chat, identifying customer needs and helping customers use specific features.
• Monitor customer complaints on social media and reach out to provide assistance.
• Share feature requests and effective workarounds with team members.
• Inform customers about new features and functionalities.
• Follow up with customers to ensure their technical issues are resolved.
• Gather customer feedback and share it with the Product, Sales and Marketing teams.
• Handle a high volume of incoming calls and e‑mails from customers.
• Collaborate with other departments to ensure timely resolution of customer concerns.

Requirements

• Experience in the energy industry is desirable, but not essential as training will be provided.
• Excellent verbal and written communication skills.
• Strong problem‑solving and decision‑making abilities.
• Ability to work in a fast‑paced environment and handle multiple tasks simultaneously.
• Proficient in using computer systems and software applications.
• Strong attention to detail and accuracy.

Benefits

• Competitive salary package.
• Comprehensive training and development opportunities.

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Manufacturing – Energy Solutions