DACH Field Service Engineer

Requisition ID 10495 – Posted – Home Office – Germany – N/A

Reporting to the EMEAI Field Service Manager, this Field Engineer is responsible for providing state‑of‑the‑art onsite services (installation, preventive maintenance, break‑fix/troubleshooting call‑out, site survey, etc.) and technical support to customers for our range of Auto ID products, especially our stationary industrial scanners and cameras.

Main Responsibilities

• Install (mechanical, electrical), configure, and start‑up (commissioning) Datalogic equipment at customer sites according to predefined specifications.
• Maintain, re‑stamp, adjust, and replace onsite Datalogic devices in existing customer systems.
• Follow safety and security onsite company procedures rigorously.
• Escalate problematic issues that cannot be solved independently to the upper technical level.
• Issue timely and accurate service reports, including expense reports.
• Build and maintain respectful relationships with customers by consistently adopting an exemplary attitude.

Requirements

• Education: Bachelor’s degree in a technical field such as electronics.
• Languages: German (primary) and English.
• Experience: Preferred 2–3 years of prior experience in field service activities in automation or a similar market involving electrical and electronic devices.

Other Information & Specific Skills

• Read electrical and mechanical schematics.
• Troubleshooting and diagnostic experience with electromechanical and software components.
• Good understanding of computer networks (LAN, VLAN).
• Good understanding of network protocols (TCP‑IP, UDP, FTP, SFTP, HTTPS).
• Good understanding of serial communications (RS‑232 & RS‑485).
• PLC communication experience (PROFINET, PROFIBUS, Ethernet‑IP).
• Experience working with industrial automation devices.
• Proficiency in Microsoft Office software (MS Dynamics is a plus).
• Willingness to travel: 90 % within Germany, up to 10 % outside the country.
• Flexibility to work before standard hours, overnight shifts, and occasional weekends (10–20 % of the time).
• Good communication and interpersonal skills.
• Resident in Germany (Colonia or Düsseldorf area preferred).