Field IT Technician

We are looking for a Field IT Technician with experience in IT desktop support and end‑user support at large multinational companies, in order to support our customers on site in the area of Rome.

Responsibilities

• Identify, diagnose, and resolve issues in computer hardware and software in systems such as laptops, desktops, printers, mobile devices, and tablets.
• Provide general deskside support, imaging/re‑imaging PCs and laptops.
• Coordinate with the third‑party service provider for timely repair of the system under the maintenance agreement warranty, and repair minor flaws in hardware if not covered under the same.
• Provide assistance in installation of other peripherals like printers, scanners, etc., cabling systems like local area network cables, network interface cards, wired switches, etc.
• Provide smart‑hands and eyes support led by remote team for network devices and servers.

Qualifications

• Minimum 2-3 years previous experience in the delivery of IT support services, ideally within the field.
• Diagnostic & support capabilities using standard Windows‑based applications & tools (such as M365, Win10, A.D & SCCM).
• Confidence in addressing break/fix issues – typically supporting PCs / laptop.
• Experience in OS, apps and H/W installation and troubleshooting depending on project products.
• Familiarity with ticketing system.
• Good English and fluent Italian.
• Availability to travel in the area of Rome.
• Driving licence.

Benefits

• Buddy program.
• Internal career development program.
• International job opportunities.
• Onboarding program.
• Ticket Restaurant (Edenred, Sodexo, UP)/ Meal Voucher.

Location: Rome area (availability to travel in the area is required – driving licence needed).

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.