Agent Engineer, Italy (Milan)

Wonderful enables enterprises to build, test, deploy, and monitor AI agents for their most complex needs, serving customers and employees seamlessly across voice, chat, email, and back-office systems in any language or cultural context.

Founded in 2025, Wonderful provides an integrated agent platform allowing enterprises to build, manage, and monitor AI agents serving customers across voice, chat, and email in any language or cultural context. By combining deep AI infrastructure with local deployment, Wonderful enables enterprises to run human-grade agents in some of the world’s most complex and underserved markets—backed by top investors.

Role Overview

• Design prompts and implement functions that guide our AI agents across multiple channels (voice, chat, email)
• Integrate with customer APIs, databases, and internal tools so agents can execute real tasks
• Test with live data, measure performance, and fine‑tune for accuracy & reliability
• Collaborate directly with customers to gather requirements, demo solutions, and iterate fast
• Work closely with Product, Engineering, and Customer Success teams to ship high-quality, production‑ready solutions.
• Contribute to tooling, processes, and documentation that support scalable AI development

Requirements

• Bachelor’s degree (or higher) in Computer Science or a related STEM field
• Excellent Italian and English, written & spoken
• Experience in technical, customer‑facing roles (integrations, solutions engineering, etc.) – a strong plus
• Hands‑on skills with APIs, backend logic, and system integrations
• Problem‑solving mindset, attention to detail, and passion for AI
• Prior experience with conversational AI or large language models – advantage