Técnico Informatico di Presidio

Working in a fast-paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT support service. We are looking for a person with exceptional customer service skills, the ability to build effective working relationships with team members and business users, and a flexible and committed approach to work.

Job Responsibilities

1. Face-to-face IT support for users
2. Hardware installation, movement, and de-installation
3. Diagnosing problems related to personal hardware (PCs, laptops, printers, scanners, etc.)
4. Small project management related to new hardware or software installation
5. Software, patches, and updates installation using MS SCCM

Job Requirements

• 1-2 years of experience in a technical ICT environment
• General End User technology knowledge
• End User Workspace platforms (discovery, asset management, client management)
• End User Microsoft platforms (Active Directory, Office, SCCM)
• ITSM Tool Set (Ticket Management Software) preferred
• Soft skills: Planning and organizing; Attention to detail; Problem solving; Analysis; Flexibility; Customer sensitivity; Technical writing skills
• Excellent English and Italian language skills, both written and spoken

What We Offer

• Competitive salary with 14 installments per year and meal vouchers
• Special referral bonuses for recommending friends
• Training opportunities via Stefanini University, including IT and soft skills training provided by our specialists
• Opportunities for professional development in a stable multinational environment
• Exposure to an international environment as part of a multicultural team across Europe

The preceding job description is intended to indicate the general nature and level of work performed by employees within this classification. It is not exhaustive of all duties and responsibilities assigned to employees in this role.

Diversity & Inclusion

At the Stefanini Group, we value diversity and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, or nationality. We understand and encourage the importance of being yourself!

About us