Store Manager - Maternity Leave Replacement (w/m), Rinascente Milan , Italy

Overview

Zadig & Voltaire is an upper‑end brand founded in 1997. The signature of the brand comes from its fine materials such as cashmere, silk and leather. By revisiting basics in a casual and rock’n roll way, Zadig & Voltaire is the embodiment of a new type of luxury. Chic, laid‑back, cool. To see the current collection: www.zadigetvoltaire.com

Responsibilities

• Business & Client Development – Monitor store performance and stay informed about market trends to drive results. Take ownership of the P&L, identify improvement opportunities, and collaborate with managers to implement action plans that achieve commercial goals. Establish a client‑centric mindset to deliver an outstanding in‑store experience and meet CRM objectives. Translate store objectives into daily targets, motivating and inspiring the team to reach them. Maintain a strong floor presence to support your team and act as a key link between the Head Office and the store.
• Brand Ambassador – Embody company’s culture and values, serving as an ambassador for the brand. Ensure every client has an exceptional experience and handle delicate customer situations when necessary to maintain a high standard of service.
• Process Management – Guarantee compliance with legal, regulatory, and internal processes. Oversee both front‑of‑house and back‑of‑house operations, ensuring efficient stock management and store planning. Drive the proper execution of all tasks related to the store’s digitalization initiatives.
• Team Leadership & Development – Evaluate team performance to retain top talent and identify potential new recruits. Foster a positive and collaborative work environment that promotes team spirit. Regularly coach and support your team to help them develop the key skills needed for their roles, ensuring their growth and success.

Qualifications

• Minimum of 5 years in a management role
• You have a proven successful experience in selling Ready to Wear and Leather Goods in Fashion or in Luxury Retail
• Excellent interpersonal and effective communication skills