Dtit Workplace Service Manager - Trainee

Overview

At ST, we believe in the power of technology to drive innovation and make a positive impact on people, business, and society. We are a global semiconductor company, and our advanced technology & chips form the hidden part of the world we live in today.

When you join ST, you will be part of a global business of more than 115 nationalities and present in 40 countries, 50,000+ diverse and dedicated creators & makers of technology around the world!

Developing technologies takes more than talent: it takes amazing people who understand collaboration and respect. People with passion and desire to disrupt the status quo, push boundaries and drive innovation - whilst unlocking your own potential.

Working at ST means innovating for a future that we want to make smarter, greener, in a responsible and sustainable way. Our technology starts with you. Join us and start the future!

Responsibilities

• The trainee will learn how:
• workplace service manager acts in linking company projects and programs, internal customers, IT resources and solution and external subcontractors running Telecom and Workplace Managed Services and Solutions.
• to be responsible to ensure our ST colleagues are being able to work in a secured environment from anywhere.
• the Workplace Service Manager is ensuring also that ST third parties agreed targets (SLO / SLA) and conditions are met over the site(s) under responsibility on behalf of Infrastructure & Service Management organization.
• The workplace service manager, with a strong focus on customer is also responsible for, PC and printers fleet management, Service Improvement initiatives, vendor performance management.
• There will be opportunities in Agrate, Castelletto and Catania sites.

Desired Skills & Experiences

• Technical skills and knowledge of infrastructure, telecom and workplace services and solutions, office automation tools, smart mobile devices,
• and unified communication tools.
• awareness on contractual KPIs at targeted level (SLA, other KPIs)
• English is a must along with Italian as mother tongue language
• Sufficient organizational skills with the ability to manage multiple priorities.
• Familiar with ITIL V4, Lean Methodologies and other service management best practices.
• Professional behavior, results oriented, problem solving, end users oriented. keen to learn and take responsibilities, open minded. Bachelor’s / Master’s degree preferably in Computer Science

Benefits & Diversity

Joining us is also about a greater work-life balance and workplace with equal opportunities. Dedicated Employee Resource Groups for women and LGBTQIA+, hybrid work arrangements are amongst the many DEI & Sustainability initiatives that make us a great place to evolve your career.