Front Office Supervisor

Job Description

• Greet and assist guests in a warm, courteous, and professional manner.
• Handle guest complaints and concerns in a professional and empathetic manner, aiming for swift and satisfactory resolution.
• To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Minor properties.
• Oversee the front desk team's daily operations, including check-in, check-out, and guest registration processes.
• To oversee the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Minor at all times.
• Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
• Maintain accurate and organized guest records, ensuring compliance.
• Coordinate with housekeeping and maintenance departments to ensure timely room readiness.
• To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Niyama experience.
• To develop a close and harmonious working relationship with all hotel departments.
• Conduct daily shift briefings / meeting's and pass on all information to team-members.

Qualifications

• Excellent communication skills
• Fluent in English and any additional language is an advantage.
• Minimum 1 to 2 years of experience in front office operation; preferably in a similar quality hotel.
• A friendly, outgoing behavior, able to involve and support operation.
• Proactive, resourceful and able to work independently.

Contratto di lavoro : Tempo pieno, Tempo determinato

Retribuzione : €24.000,00 - €26.000,00 al mese

Benefit :

• Orario flessibile
• Supporto allo sviluppo professionale

Esperienza :

• FO Agent / Front Office Supervisor : 1 anno (Obbligatorio)

Lingua :

• inglese (Obbligatorio)