Hospitality Manager

WHY YOU’LL LOVE THIS JOB

Do you thrive under pressure in a fast-paced, international environment? Are you autonomous, self-motivated, and excel at working remotely without daily supervision? Do you have a passion for sports events and dream of being part of the Olympic Games? Are you rigorous, detail-oriented, and responsible? If so, this is the perfect opportunity for you!

YOUR IMPACT

As part of our team, you will play a critical role in supporting the Hospitality program and event operations for a Top Olympic & Paralympic sponsor. You will report to the Account Director.

Planning Phase :

• Support the coordination of hospitality program development across transportation, procurement, food & beverage, staffing, and special events.
• Manage all aspects of local supplier engagement, contract negotiation, and payment processing, ensuring compliance with Italian regulations and client requirements
• Oversee the logistics for staff accommodations (room blocks, housekeeping, general Q&A), staff office identification, contracting and setup (floorplans, furniture), and on-the-ground staff equipment needs (radios, etc.)
• Accommodations planning (rooming lists, room drops, housekeeping, check-in / out, incidentals / billing, BEOs)
• Hotel food and beverage planning and on-site troubleshooting
• Hospitality lounge operations planning
• Support the Account Director in conducting staff interviews, hiring, onboarding, orientation, customer service training and standard setting, scheduling, and on-site troubleshooting
• Shipping coordination, as required
• Site inspection planning and execution
• Assist in the development of operational plans, timelines, and schedules to ensure seamless event execution.
• Liaise with internal stakeholders and external partners to align objectives and ensure all logistical needs are met.

Games-Time Responsibilities :

• Serve as the liaison with suppliers, venues, and clients to guarantee smooth operations.
• Be present onsite at Key program locations (hospitality lounge, restaurants, cultural activities, sport events) to oversee execution, troubleshoot issues, and ensure a high-quality guest experience.
• Support the onboarding, training, and management of local hospitality staff to maintain service excellence.

YOUR EXPERIENCE

• 3-5 years of experience working in large-scale international events (sports events, congresses, festivals, or similar).
• Proven project management skills, with the ability to meet deadlines, anticipate needs, and manage multiple priorities effectively.
• Strong proficiency in Microsoft Excel, with the ability to analyze data and manage large datasets efficiently.
• Demonstrated experience in managing event logistics, coordinating with suppliers, and overseeing staff onsite.
• Fluent in Italian and English, both written and spoken.
• Familiarity with Milan.
• Strong problem-solving skills, with the ability to remain calm under pressure and adapt to changing circumstances