Site Relationship Manager

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About This Role

TFS HealthScience is a leading global mid‑size Contract Research Organization (CRO) that partners with biotechnology and pharmaceutical companies throughout their entire clinical development journey. Our expertise includes full‑service capabilities, resourcing and Functional Service (FSP) solutions.

The Site Relationship Manager (SRM) covers multiple indications within the assigned country throughout the full life cycle of the trial. The key focus areas are to facilitate optimal clinical trial set‑up, execution, and quality by: understanding the local environment, creating and maintaining strong, long‑term relationships with sites, and supporting applicable Sponsor Teams in CRO and Sponsor site oversight activities.

As part of our SRS/FSP team, you will be dedicated to one sponsor.

Please keep in mind that this can be either a permanent or a freelance opportunity at around 0.9 FTE.

Key Responsibilities

Understanding the Local Environment

• Gain knowledge of the assigned region (treatment standards, healthcare system, regulatory environment, KOLs, site capabilities, etc.).
• Support development of country‑specific plans to engage advocacy groups and enhance recruitment.
• Attend local medical/support group meetings and conferences.
• Collaborate with internal teams and CROs to ensure quality feasibility data and effective site selection.
• Provide input on site‑level recruitment targets and strategies.
• Understand and support compliance with local regulatory and ethics requirements.

Creating and Maintaining Strong Site Relationships

• Build and maintain strong relationships with site personnel to enable timely trial delivery.
• Conduct motivation visits to encourage engagement and recruitment.
• Partner with internal teams, CRO CRAs, and sites to understand patient pathways and improve recruitment.

Risk Management and Communication

• Identify and mitigate site‑level issues proactively, sharing best practices and managing requests.
• Keep internal stakeholders informed of site performance and developments.

Oversight of CRO and Site Activities

• Collaborate with CRO counterparts to align strategies and attend regular local/global meetings.
• Support achievement of database lock milestones with CRO CRAs and internal teams.
• Share site insights, escalate issues, and contribute to mitigation plans.
• Oversee CRO monitoring to ensure quality, compliance, and adherence to protocols and GCP.
• Conduct Monitoring Oversight Visits to assess performance.
• Review site metrics and follow up on identified concerns.

Qualifications

• Bachelor’s or Master’s degree in Life Sciences.
• Minimum 7 years of experience in the pharmaceutical or clinical research industry.
• At least 5 years of experience as a Clinical Research Associate, Monitor, or similar role.
• Proven clinical research and site management experience within Pharma, Biotech, or CRO settings.
• Direct experience collaborating with investigator sites and investigators.
• Strong knowledge of ICH GCP guidelines.
• Demonstrated ability to build and maintain site relationships both in‑person and remotely.
• Excellent networking, communication, and problem‑solving skills.
• Experience in neurology and endocrinology.

What We Offer

We provide a competitive compensation package, comprehensive benefits, and the opportunity for personal and professional growth in a rewarding environment. You’ll be joining a team that values collaboration, innovation, and making a difference in the lives of patients.

A Bit More About Us

Our journey began over 27 years ago in Sweden, in the city of Lund. As a full‑service, global Contract Research Organization (CRO), we build solution‑driven teams working towards a healthier future. Bringing together over 800 professionals, TFS delivers tailored clinical research services in more than 40 countries with flexible clinical development and strategic resourcing solutions across key therapeutic areas including Dermatology, Neuroscience, Oncology, and Ophthalmology.

Our core values of Trust, Quality, Passion, Flexibility, and Sustainability are our guiding light serving as the framework for decision‑making at all levels of the organization. They assist us in attracting and retaining valuable talent who share our sentiments, resulting in high employee engagement and satisfaction. By aligning on these fundamental values, we cultivate a unified force, geared towards innovation and excellence. This collective effort propels us towards our shared goal and fosters a culture of mutual respect and collaboration. Together we make a difference.