It Support Engineer Vip

IT Support Engineer – VIP & Showroom Support (Luxury Retail)

50-55k

We are supporting a global luxury retail brand in the search for an experienced IT Support Engineer to provide on-site support at their flagship Milan showroom. This is a VIP-facing, high-trust role focused on maintaining a faultless technical environment for high-profile events and client visits.

The site hosts major retail partners for multi-million-euro commercial negotiations, and the IT presence acts as both preventative support and a safeguard against disruption. Outside event days, you’ll support other local offices and contribute to wider ad hoc projects across the Italian and european estate.

Key responsibilities :

Provide proactive and responsive IT support in a VIP environment

Maintain Windows devices, AV systems, and showroom technology to high standards

Monitor, maintain, and improve workstation and connectivity readiness

Escalate technical issues and contribute to change activity in collaboration with the wider infrastructure team

Rotate between showroom and nearby offices (typically 4 days on-site, 1 day remote - 5 days onsite during a site event)

Essential experience :

• 3+ Years 2nd line experience (touching on 3rd for local infrastructure), desktop, and VIP IT support
• Strong Microsoft knowledge and some experience supporting macOS or iOS in a business context (90 / 10 Microsoft bias)
• Familiarity with ServiceNow or similar ticketing platforms
• Prior work in demanding environments (e.G. finance, legal, luxury retail, executive support)
• Strong technical knowledge of :

Windows 10 / 11

Microsoft 365 (Teams, SharePoint, Outlook, OneDrive)

Active Directory and Azure AD

SCCM and Intune for device imaging and deployment

Microsoft Office 2016+

Software deployment, patching, and device maintenance

Basic networking :

LAN patching, DNS / DHCP, Wi-Fi

Video conferencing and AV equipment (Teams Rooms, Zoom, HDMI / display)

This is a full-time, mostly on-site role based in Milan. If you have the experience and service-led mindset to operate effectively in a high-visibility environment, we’d like to hear from you.