Store Manager

THE BRIDGE S.p.A.

STORE MANAGER Venezia

Salary: Negotiable

Location: Venezia (VE) (Italy)

Reports to: Area Management

Type of Contract: Permanent

Main Duties

To manage and lead the team ensuring a consistent and exceptional standard of customer service in the The Bridge Boutique in the very heart of Venice.

The Role

• To be in charge of the general operations of the store, making sure it runs smoothly, cleanly and meets any budget or sales goals;
• To analyse, elaborate and report sales figures, weekly, monthly, yearly to Retail Manager in order to leverage profits;
• To monitor all business costs and provides the area team with feedback and analysis on all store KPI’s;
• To be responsible for supervising a retail organization's staff, meeting customer needs, planning and coordinating sales, merchandising, and budgeting;
• To maintain awareness of market trends in the retail industry and monitor what local competitors are doing;
• To develop retail excellence behaviors such as personal relationships with customers, individual follow-up of the clientele, selling ceremony, after-sales quality issues;
• To make sure staff meets all the requirements indicated by the Company and Retail Manager on dress code, standing, customer approach and selling ceremony;
• To liaise with HR Department to deal with special HR issues;
• To complete store operational requirements by scheduling and assigning employees rota;
• To be responsible for all employee corrective actions and ensuring any disciplinary actions are handled correctly;
• To arrange merchandise on shelves according to popularity and other criteria;
• To approach customers and offer them advice and support on product to persuade them to buy;
• To monitor shelves inventory and unload new products when needed;
• To operate cash registers and close daily revenues;
• To maintain a clean and orderly environment in the store;
• To provide information and other services such as handling returns of merchandise;
• To have great customer service skills and problem solving;
• To go the “extra mile” to meet targets;

The Candidate

• Fluent in English (written & spoken) is essential;
• Previous demonstrable experience of managing a store team
• Retail or Service industry experience preferably within the fashion industry
• Capable to motivate, manage and lead the team
• Proven track record in delivering strong business results within a large team, large turnover and fashion nvironment.
• Ability to advise customers on smart professional dress and appearance
• An excellent communicator with customers and a leader for staff & colleagues
• Possessing great people management skills
• Good standard of numeracy
• Strong organisational skills
• Dynamic and creative