Quality Process Engineer

Do you want to work for a global company where promoting gender equality is central to our vision of creating a truly diverse and inclusive business? Where everyone matters, and everyone belongs? Join us and help us provide energy-efficient solutions that make a real impact. We make what matters work. Eaton’s Mobility Group is currently seeking a Quality Engineer – Customer Service to join our Bosconero valves plant. This role will report directly to the Plant Quality Manager and will be responsible for: planning, coordinating and supervising all the customer quality related activities and acting as the customer representative in the organization.

What You’ll Do

• Provide general Customer Support (process, product, quality)
• Proactively work with customer and plant to anticipate and address problems and issues before they upscale
• Maintain customer relationships by frequently proactively visiting all customer facilities in regional European area.
• Support CRR reviews and work on improving Customer Relationships
• Support Plant requested changes (SREA, PTR, etc..)
• Support New Product Launch (primary support plant)
• Provide Warranty Analysis Feedback and organize collection of warranty parts
• Perform reactive customer complaint support (first 8 hours)
• Initially analyze parts and assess situations pertinent to the resolution of the customer concern
• Support European Vehicle plants during implementation of containment, corrective and preventative activities
• based on customer complaints
• Support non EMEAVG with customer base in EMEA
• Provide weekly reports, providing customer updates, disruptions (Eaton and others), and competitor information.
• Develop and maintain quarterly a customer contact list, name, title, phone numbers, and next level supervisor
• Participate in Fresh Eye Audits (FEA) to improve overall quality in plants and support locations

Qualifications

• Master degree in Mechanical Engineer or equivalent
• 1-2 year in Automotive Original Equipment Manufacturer (OEM) or Tier 1 experience in Manufacturing, Quality or Engineering

Skills

• Knowledge of IATF 16949, Problem Solving tools and methods
• Fluent in English and Italian
• Highly effective Interpersonal skills

What We Offer

• Competitive compensation and benefits package
• Challenging projects in dynamic collaborative team in an international environment
• We care about Inclusion and diversity, and we care about you– in Eaton we have several initiatives celebrating diversity and making our daily life more inclusive
• We make your aspirations matter – Eaton encourages internal promotion, whenever possible
• We make your wellbeing matter – we offer Health Insurance Plan (MetaSalute) and a Company Welfare plan for all Eaton Employees, we have also an Internal quality canteen with healthy food.
• We make your growth matter – we invest in our employee for the long term with annual performance & Development reviews.
• We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people’s lives and the environment through power management technologies.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.