Account Manager

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Department: Commercial - Sales & Account Management

Location: Rome, Italy

Description

Aurora is seeking an Italian speaking Account Associate to join our Account Management team in Rome. In this role, you will drive sales and manage accounts for our energy market subscription and software services. We’re looking for someone with a strong commercial mindset, excellent communication skills, and a passion for Account Management. You’ll play a crucial role in client interactions and contribute to our growth in a dynamic, collaborative environment with opportunities for progression and innovation.

Key Responsibilities

• You will develop a deep understanding of several strategically important accounts by building strong relationships across multiple touchpoints.
• You will maintain regular contact with key stakeholders, identify opportunities for growth, and proactively nurture new connections within the organisation to enhance collaboration and drive long‑term value.
• You will reengage customers whose one‑year deals are approaching renewal.
• You will drive account value growth by cross‑selling and up‑selling services regionally.
• You will provide exemplary customer service, ensuring that deliverables are met and seeking opportunities to maximise engagement at a senior level.
• You will leverage growth opportunities by closely tracking account milestones and activities to anticipate future needs and develop strategies to enhance account value through cross‑selling Aurora's full‑service portfolio.
• You will lead negotiations involving multiple stakeholders, ensuring alignment on objectives, managing differing interests, and guiding discussions to secure mutually beneficial agreements.
• You will maintain an opportunity pipeline using Salesforce CRM to track and report on opportunities and ongoing account plans.

Required Attributes

• 1–2 years of technical or subscription sales experience.
• Demonstrated commercial acumen with a creative and intuitive approach to identifying impactful opportunities.
• Relevant Bachelor's or Master's degree in Energy, Economics, or a related discipline.
• Calm and adaptable in high‑pressure and uncertain situations.
• Highly organised, persistent, and diligent.
• Proactive and versatile in adapting to an evolving and fast‑moving industry.
• Strong ability to communicate and collaborate effectively with senior stakeholders.
• Excellent written, verbal, and interpersonal communication skills.
• Proven success in team‑oriented environments.
• Passionate and curious about the energy transition.
• Fluent in English and Italian.

Desirable Attributes

• Sales, business development and client relationship experience in energy‑related subscription sales, Account Management and Customer Success.
• Experience with Salesforce or other CRM systems.
• Previous professional exposure to energy economics, power markets and power networks.
• Fluency in a major European language beyond English and Italian is a plus.

What We Offer

• The opportunity to contribute to a rapidly growing international business.
• A fun, informal and international work culture.
• Meal vouchers.
• Private medical insurance.
• Commuting allowance.
• Employee Assistance Programme (EAP).

The Company is committed to the principle that no employee or job applicant shall receive unfavourable treatment on grounds of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy, and maternity.

To apply, please submit your Résumé / CV, a personal summary, your salary expectations and note your notice period. Unfortunately, we are unable to accept applications via email, telephone, or social media platforms. Applications submitted through any other channel will not be reviewed. Please submit your application using the link provided.