Representative, Customer Experience

Representative, Customer Experience

ANDREW an Amphenol company

Location

Agrate Brianza, Monza-Brianza (MB), Italy

Wage

Depends on Experience

Position Type

Salary, Full Time

Overview

Join our team and help shape the future of connectivity indoors and outdoors. Andrew designs network technology that brings people together, and as a Customer Experience Specialist you will directly impact customer experience by building strong relationships with customers and internal teams.

Main Duties

• Take ownership of customer inquiries and demonstrate initiative in resolving them via phone, chat, and email
• Accurately and promptly enter purchase orders into ERP systems
• Proactively resolve any issues preventing order entry, working with customers and Sales to ensure clean, accurate purchase orders
• Manage orders effectively from receipt and acknowledgment to handling change requests, coordinating with internal teams and keeping customers informed
• Prioritize workload to meet tight deadlines
• Participate in business segment meetings and product training sessions
• Attend sales meetings and communicate key updates, priorities, or issues as needed
• Contribute to continuous improvement and process enhancement initiatives
• Support the business with specific projects as assigned

Skills & Qualifications

• Fluency in English; additional languages a plus
• Good French knowledge
• Strong attention to detail, time management, and organizational skills
• Excellent verbal and written communication skills
• Comfortable collaborating across virtual, cross-functional teams
• Able to prioritize effectively in a fast-paced environment
• Multitasker with the ability to work under pressure
• Team player, eager to deliver results, learn, and share knowledge
• Proficiency with Microsoft Office tools, especially Excel and Outlook
• Experience with SAP, Business Objectives, and Microsoft Dynamics CRM is a plus
• Familiarity with Power BI, advanced Excel, Power Apps, or automation tools is advantageous

Why ANDREW?

Explore exciting career opportunities at ANDREW, part of the Amphenol family. With a legacy of over 85 years in wireless innovation, we empower mobile operators and enterprises with cutting‑edge solutions.

ANDREW, an Amphenol company, is proud of our reputation as an excellent employer. Our focus is to provide the highest level of support and responsiveness to both our employees and our customers, the world's largest technology companies. ANDREW offers the opportunity for career growth within a global organization. We believe that our company is unique in that every employee, regardless of his or her position, has the ability to positively impact the business.

Equal Opportunity Employer

ANDREW is an Equal Opportunity Employer – Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity/National Origin.

For additional company information please visit our website at https://www.andrew.com/