Business Process Owner (BPO) - Order Management (Location: Flexible in Europe)

Overview

Business Process Owner (BPO) - Order Management (Location: Flexible in Europe). Join to apply for the Business Process Owner (BPO) - Order Management (Location: Flexible in Europe) role at ABB. This role sits within ABB's Robotics business. We are entering an exciting new chapter as SoftBank Group will acquire ABB Robotics. By joining us now, you’ll be part of a pioneering team shaping the future of robotics—working alongside world-class experts in a fast-moving, innovation-driven environment. This position reports to the Commercial & Pricing Processes and Tools Manager.

ABB helps industries outrun — leaner and cleaner. Progress is an expectation—for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy; growth takes grit. But at ABB, you’ll never run alone. Run what runs the world.

The ideal candidate is located in the EU time zone.

Your Role And Responsibilities

The position is part of the Commercial and Pricing Excellence team. You will collaborate closely with Sales Operations, Production Planning, Finance, and IT. To succeed, you should bring proven experience in order management and orchestration, deep knowledge of ERP (SAP S/4HANA preferred), and the ability to design processes for complex, distributed production systems — including Design-to-Order (DTO) scenarios with frequent change requests (RFCs).

You Will Be Mainly Accountable For

• Own and define the global Order Management process within the Q2O framework, ensuring governance, accuracy, and operational efficiency.
• Design end-to-end workflows that optimize order capture, validation, orchestration, and fulfillment, including complex cases like DTO and RFCs.
• Collaborate with ERP and orchestration teams to align SAP S/4HANA and digital tools with business and process needs.
• Translate business requirements into system capabilities, validating enhancements through testing, rollout, and continuous improvement.
• Drive global adoption and capability building through training, playbooks, expert communities, and data-driven innovation.

Qualifications For The Role

• Bachelor’s or master’s degree in business, engineering, or related fields, with training in ERP, Lean/Six Sigma, or process excellence.
• Proven experience in order management, order-to-cash, or supply chain operations.
• Strong ERP expertise, preferably SAP S/4HANA, and familiarity with order orchestration and distributed production.
• Hands-on experience with complex orders, including Design-to-Order (DTO) and Requests for Change (RFCs).
• Demonstrated success in global process design and system implementation within multinational environments.
• Skilled in translating business needs into system requirements and digital solutions.
• Excellent stakeholder management, communication, and training capabilities across functions.
• Analytical, data-driven, and forward-looking, with passion for digitalization and AI in order orchestration.

Additional Context

This role sits within ABB’s Robotics business. We’re entering an exciting new chapter with the SoftBank acquisition plan. By joining now, you’ll be part of a pioneering team shaping the future of robotics.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.

JR00012210

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Automation Machinery Manufacturing

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