Customer and Product Success Lead

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Customer and Product Success Lead, l'aquila

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Yes

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Job Reference:

2565123154011750400337165

Job Views:

2

Posted:

24.06.2025

Expiry Date:

08.08.2025

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Job Description:

Full Remote Opportunity

• Role: Customer and Product Success Lead
• Industry: Sport Analytics & Betting – previous experience in the industry is a strong plus
• Budget: 45K

A dynamic and forward-thinking group in the sports and betting sector, heavily focused on technology and data, is seeking a Customer and Product Success Lead to build the Customer Support team.

The company's goal is to revolutionize the sports data industry by expanding its products to more sports globally and enhancing its portfolio with cutting-edge betting solutions.

Key Responsibilities

• Hire, train, and manage Customer Support agents. Ensure their quality of work, coverage of CS 24/7, manage the rota, etc.
• Create or outsource Customer Support AI bots.
• Write guidelines for the Customer Support team.
• Manage Zen Desk settings and other communication channels.
• Coordinate communication between suppliers, partners, team members, and clients.
• Collect regular feedback from clients on operations, bugs, and performance.
• Organize, summarize, and report all interactions with clients, traders, and suppliers during crises.
• Ensure tickets are reported correctly and chats proceed smoothly.
• Push the Product Owner and team to refine tickets related to bugs and ensure execution.

Must have:

• Focus on client satisfaction.
• Understanding and passion for AI tools.
• Flexible working hours.
• Organized and detail-oriented.
• Ability to simplify complexity.
• Excellent communication, leadership, teamwork, and influencing skills.
• Experience in customer support, ideally in leadership or management roles.

Why Join Us?

• Startup culture – Be part of an exciting journey from the ground up and share in our success!
• Talented and engaging team – Work alongside professionals with experience in top global companies.
• Flexible work environment – Work remotely from anywhere with a schedule that fits your lifestyle.
• Innovation-driven mindset – Be part of a constantly evolving company where your ideas can make a real impact.
• Collaborative and dynamic team – Join a group that values teamwork, creativity, and brainstorming.
• Cutting-edge technology – Work with the latest advancements in sports and data analytics.