Customer Support Engineer - Catania

Description

Major Responsibilities include:

• Responsible for customer service activities associated with updating, troubleshooting, diagnosing and repairing highly complex capital equipment at customer sites.
• Represents the company to the customer and assumes accountability for customer satisfaction with service.
• Assures operational quality of system equipment.
• Coordinates actions with customers to minimize down time.
• May provide assistance to Installation Engineers in resolving problems.

Technical skills:

• Ability to understand and troubleshoot problems in software and electronics, optics, mechanical, electro‑mechanical and electro‑optical systems to address on‑site customer problems.
• Excellent presentation and communication skills.
• Excellent analytical and problem‑solving skills.
• Excellent customer relation and teamwork skills.

Minimum Qualifications

• Languages: Italian, Fluent English (Both written and spoken)
• Bachelor's Level Degree or Technical High School Diploma with some experience.
• Experience in semiconductor, electromedical or complex measurement systems is a plus.