ICT Project Manager - Service

The ICT Project Manager candidate will be part of the group ICT organization focused on Sales & Service area and will support the ICT organization in delivering every assigned project on time, on budget and on quality. He/she should have a solid background in both technical and business processes.

Responsibilities

• Being the ICT Project Leader for the assigned initiatives in his/her responsibility area;
• Supporting the demand collection from the business units/departments focusing mainly on Sales, Service, Marketing Processes;
• Managing full life cycle projects and coordinating the assigned resources (internal and/or external);
• Managing the external suppliers involved in our projects;
• Applying the project management methodology as per ICT standards (including Agile);
• Define project readiness and KPIs in accordance with the business;
• Monitoring and controlling the assigned projects and Change Request (CR) progress and cost;
• Reporting the status of the assigned projects (main outcomes, status, issues with proposed solutions, risks with mitigations actions etc…);

Requirements

• University degree in Information Technology, Computer Science, Engineering (or similar);
• 4+ years of professional experience as Project Manager in multinational companies;
• Good knowledge of Sales, Service and Marketing processes;
• Good knowledge and experience on CRM, ERP systems and route to Market WEB applications (Microsoft Dynamics 365 CRM Service/Marketing/Sales, Sap ECC or SAP CRM will be a plus);
• PMI or Prince 2 certifications are a plus;
• Excellent communication and negotiation skills;
• Good relationship management with internal and external stakeholders;
• Target oriented with problem solving attitude;
• Strong team leading skills;
• Organizational and analytical skills;
• Fluency in English.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

Manufacturing