Product Specialist HPLC, GC/LC-MS

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Sentinel Diagnostics, leader in the Development and Production of IVD Diagnostic Kits for Clinical Chemistry, Immunology, Molecular Diagnostics, Chromatography and Rapid Test in order to join the Sales & Marketing Team is looking for a Product Specialist.

Responsibilities

• Installation and demonstration of Chromatography/LC-MS/MS products at client premises
• Laboratory activities (on-site and in-field) and data processing to support product applications in pre- and post-sales phases
• Market and competition analysis to evaluate new products
• Handling of hotline, customer service mailbox, and complaints according to internal procedures
• Customer management to ensure complete satisfaction through on-site pre- and post-sales technical support (including installations), troubleshooting, training, and remote follow-up
• Drafting and management of official communications to customers regarding the products
• Analysis of technical requirements in tenders, identification of products to be offered and related technical documentation, and, if necessary, drafting of customized marketing material
• Attendance at national and international congresses, scientific events, and participation in workshops

Requirements

• At least 2–3 years of experience in a similar role, preferably within the IVD sector
• Knowledge of LC-MS/MS (Liquid Chromatography–Mass Spectrometry), Chromatography–Mass Spectrometry, GC (Gas Chromatography), or HPLC (High Performance Liquid Chromatography)
• Excellent knowledge of English
• Strong communication and interpersonal skills
• Results orientation, proactivity, entrepreneurial mindset, and teamwork skills
• Willingness to travel on business

Location

Milan (MM1 Bisceglie). Willingness to travel on business.

Seniority level

Entry level

Employment type

Full-time

Job function

Customer Service, Product Management, and Sales

Industries

Medical Equipment Manufacturing, Biotechnology Research, and Measuring and Control Instrument Manufacturing