Customer Service Representative

Overview

Growing What Matters Starts With You

Corteva Agriscience™, the world's first dedicated agriculture start-up, serves to enrich the lives of those who produce and those who consume, ensuring progress for generations to come. With over 20,000 team members from 130 countries and innovation in 140 world-class R&D facilities, we have the resources, leadership heritage and partner ecosystem to make a meaningful impact now and into the future.

Customer Service Representative

The Customer Service Representative provides exemplary customer service and support by proactively navigating and diagnosing customer needs and responding using a wide and dynamic base of information and resources.

Location

• Cremona, Italy
• Flexible 60% site / 40% remote

Your Challenge

• Order Management: Handles routine and non-routine customer order activities, including managing customer demand, following up on samples, and guiding complex order entry. The CSR works with multiple sourcing locations, transportation modes, and a broad range of products, requiring multitasking and critical thinking. Responsible for receiving and recording customer complaints and facilitating resolution with internal partners.
• Reporting, Metrics, Audits: Performs daily activities with a compliance outlook. Keeps appropriate records and provides supporting documentation for specific requests from supervisors and auditors.

To Grow What Matters, You Will Need

• At least 5 years of experience in customer service/sales administration in a fast-changing environment
• Process excellence and ability to plan and prioritize multiple tasks
• Partnership and accuracy are critical
• Business proficiency in Italian and English essential
• PC skills: MS Office, Outlook, and Excel proficiency
• Adaptability to routines and time management
• Strong experience with SAP SD module (S/4 HANA)
• Excellent communication, negotiation, collaboration, and training skills
• First-level troubleshooting and strong interpersonal skills

Who Are We Looking For

• Curious, bold thinkers wanting to grow careers and join a winning team
• Market-shaping individuals transforming the agriculture industry to meet the world’s growing food need
• Collaborators thriving in a diverse, inclusive work environment
• Innovators driving the business into the future and leading the industry

Growing What Matters Starts With You… What We Can Offer To Help You Grow

• Opportunity to be part of a global industry leader solving pressing agricultural challenges
• Challenging work assignments that grow skills and experiences
• Diverse, inclusive work environment valuing every employee
• Health and well-being support with world-class benefits, meaningful work, and competitive salary
• Performance-driven culture focused on speed, efficiency, and agility

To know more about Corteva, watch this video: https://www.youtube.com/watch?v=MtCemN_Wqdk