Technical Support Agent
At the Electrolux Group, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.
Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together.
Join us in our exciting quest to build the future home!
About the role:
We are looking for a skilled Technical Support Agent who will support the delivery of a successful Aftermarket Team.
The Aftermarket Service Support team is the first point of contact for technicians of ISP (Independent Service Providers) that are experiencing issues on our products and cannot solve them. You will need to be able to demonstrate an analytic and proactive approach in these situations and offer them solutions for solving the issues. If needed, you will also have to provide info to the Factory Quality team.
Location
The role is based in Assago.
What you’ll do:
- Handling inbound/outbound mails from ISP finding and providing technical solutions.
- Evaluating quality data and dealing with the main European Factories on finding solutions.
- Creating technical articles on the knowledge management system.
- Requesting and providing faulty component to the Factory.
- Checking and validating Exchange requests.
- Validating tickets coming from the ISP.
- Monitoring and managing warranty costs.
Who you are
- Relevant experience within a technical support role, ideally in a similar industry (domestic appliances, heating systems, electrical/mechanical automation).
- Experience in dealing with technical counterparts/service providers.
- Proactive approach and problem-solving attitude.
- Good analytical capabilities.
- Good communicator and able to build strong relationships.
- Good knowledge in Microsoft Office (especially Excel and PowerPoint).
- Fluent in Italian and English.
As part of the Electrolux Group, we will continuously invest in you and your development. There are no barriers to where your career could take you.