WW PRIVATE CLIENTS RELATIONS MANAGER

Overview

Join to apply for the WW PRIVATE CLIENTS RELATIONS MANAGER role at Fendi.

The WW Private Clients Relations Manager acts as one of the primary points of contact for high-end clients, cultivating their relationship with the Brand, ensuring client satisfaction and reinforcing their loyalty. Reporting to the Private Client Experience Director, the role supports all clienteling activities related to the VIC clients worldwide. The position is based at our HQ in Rome and requires frequent travel at WW level. We look to onboard the WW Private Clients Relations Manager by the end of the year.

Responsibilities

• Client recruitment and engagement of VIC, building and maintaining long-term relationships
• Implement strategies and support in zone via personalized activations
• Develop high-end segment business and hosting guidelines
• Liaise with LVMH sister brands & outside partners to enlarge opportunities
• Support and coordinate VIC related events, like Fashion Shows, World of Fendi, High Jewelry events, etc.
• Liaise with external suppliers (hotels, cars, entertainment…) to organize VIC activities around Fashion Shows and High Jewelry Events and Couture
• Delivery of internal tools and guidelines to regional offices
• Work with PCR zone teams to identify and organize top clients’ relevant exceptional experiences, matching clients\' interests and developing their loyalty to the brand
• Develop a bespoke Gifting Menu for VIC clients
• Collaborate as a team player with other departments (CRM, Training, Product, Retail Performance, etc.) to develop strategies that benefit clients
• Competitor analysis and benchmarking

Profile

• At least 7 years of working experience in a similar role, preferably within fashion or hospitality industry
• Strong understanding of the luxury market and client expectations
• Exceptional organizational, interpersonal, and communication skills, with a demonstrated ability to think creatively and strategically
• Proven ability to manage multiple projects simultaneously and meet tight deadlines in a fast-paced environment
• Ability to consistently perform under pressure in a fast-paced environment
• Willingness to work non-traditional working hours, including evenings and weekends
• Proficient in Excel, PowerPoint, Word, Outlook and Salesforce
• Fluency in English is a must. French/Italian or fluency in another language will be considered a plus

Additional Information

“LVMH is committed to non-discrimination and respect of each person’s singularities. We recognize and recruit all types of talent.”