Solutions Engineer

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Introduction

A career in IBM Software means you'll be part of a team that transforms our customer's challenges into industry-leading solutions. We are an infinitely curious team, always seeking new possibilities, and dedicated to creating the world's leading AI-powered, cloud-native software solutions. Our renowned legacy creates endless global opportunities for our network of IBMers. We are a team of deep product experts, ensuring exceptional client experiences, with a focus on delivery, excellence, and obsession over customer outcomes. This position involves contributing to HashiCorp's offerings, now part of IBM, which empower organizations to automate and secure multi-cloud and hybrid environments. You will join a team managing the lifecycle of infrastructure and security, enhancing IBM's cloud solutions to ensure enterprises achieve efficiency, security, and scalability in their cloud journey.

Your Role And Responsibilities

We are growing our Solutions Engineering team! Our Solutions Engineers serve as the primary technical resource and internal advocate for all Customers at HashiCorp. Through consultative engagement, we identify our Customers’ challenges and business requirements, leveraging our product expertise to propose solutions that meet their needs. As trusted technical advisors, we work closely with our Customers to help them achieve their target outcomes and realise the full value of the HashiCorp solutions they’ve implemented.

What you’ll do (responsibilities): As a Sr. Solutions Engineer at HashiCorp, you will partner closely with Sales Executives and support the entire Customer journey. This includes pipeline creation, achieving technical wins, onboarding, driving consumption, and ensuring successful renewals. Your expertise and guidance will be crucial in helping Customers unlock the full potential of our solutions and achieve their desired business outcomes.

• Serve as Trusted Advisor: act as a trusted advisor to aligned accounts, technical teams, and business stakeholders throughout the customer lifecycle.
• Exhibit Strong Communication Skills: influence decisions through effective presentations, demos, technical engagements, and workshops.
• Understand the Customer’s Journey: guide customers through a value realisation journey aligned to their strategic priorities, designing technical and business-focused solutions that drive adoption and growth.
• Prove Business Value: demonstrate the business value of HashiCorp solutions in solving the customer’s business problems and driving their target outcomes.
• Contribute to Customer Success: regularly participate in activities such as customer QBRs, cadence calls, customer office hours, and advanced roadmap sessions.
• Drive Expansion and Adoption: seek to drive expansion within current product lines and promote the adoption of multi-product integrated solutions.
• Partner with Cross-Functional Teams: collaborate with teams such as Solutions Architecture, Customer Success, Professional Services, Product Management, and Engineering.
• Provide Authoritative Guidance: offer authoritative guidance on DevOps concepts, leveraging strong skills in infrastructure architecture, cloud, IT operations, security, and development technologies and processes.
• Maintain Technology Expertise: establish and maintain a deep understanding of the HashiCorp portfolio, the partner ecosystem, and the competitive landscape.

Preferred Education

Master's Degree

Required Technical And Professional Expertise

• Experience: 5+ years in a Technical Pre-Sales or Sales Engineering role, or equivalent experience.
• Technical Expertise: proficiency in DevOps, IT operations, security, cloud, microservices, containers, and scheduling platforms.
• Customer Engagement: proven experience implementing software products or solutions in large dynamic enterprise companies.
• Communication Skills: excellent verbal and written communication in Italian and English.
• Problem-Solving Skills: demonstrated ability to analyze complex technical problems and develop innovative solutions.
• Collaboration: experience working well in a highly dynamic team environment, cross-functionally with Product Management, Engineering, and Customer Success.

Preferred Technical And Professional Experience

Knowledge of HashiCorp Tools: experience with tools in the HashiCorp portfolio.

Technical Certifications: relevant technical certifications (e.g., AWS, Azure, Google Cloud, DevOps) are a plus.

Education: Bachelor’s degree in Computer Science, Engineering, Information Technology, or related field, or equivalent practical experience.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Engineering and Information Technology

Industries

IT Services and IT Consulting

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