Field Service Engineer

Overview

Join to apply for the Field Service Engineer role at Beckman Coulter Diagnostics.

We are currently looking for a Field Service Engineer (Emilia Romagna), who will conduct service, repair and/or installation of products or IT solutions at customer sites, including electrical and mechanical testing, in accordance with maintenance contracts. Diagnoses system failures and determines the most cost-effective solution. Escalates complex issues to greater level of technical support or quality reporting system. May develop new customer service/product agreements. Responds to customer support calls within an assigned territory. Demonstrates the ability to utilize critical thinking and analysis to make decisions, solve problems and implement solutions. Communicates honestly and creates empathy with customers, colleagues and collaborators.

Key Responsibilities

• Provide technical customer support and on-site assistance to customers.
• Escalate complex issues to a higher level of technical support.
• Respond to customer support calls within an assigned territory.

Key Requirements

• Bachelor’s degree in Engineering is preferred, or Biotech/Technical/Electronic Secondary School Diploma; proficient English mandatory.
• Open to travel; driving license is mandatory.
• Good communication and interpersonal skills in both English and Italian.
• Able to work autonomously and as part of a team.

About Beckman Coulter Diagnostics

Beckman Coulter Diagnostics is part of Danaher Corporation, a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world-class brands lead in life sciences, medical diagnostics, environmental and applied solutions. Our 71,000+ associates are united by the Danaher Business System, a competitive advantage. Danaher reported substantial revenue and growth, and is publicly listed. For more information, visit www.danaher.com.

Location

Modena, Emilia-Romagna, Italy; Bologna, Emilia-Romagna, Italy (locations mentioned in posting).

Join our team to accelerate the real-life impact of tomorrow’s science and technology.