Sales Team Leader

About our retail store

Our company is a well-known brand for adventure seekers and outdoor enthusiasts. We were born in the heart of Paris in 1965, and we revolutionized the rainwear market by introducing the world's first lightweight and waterproof jacket that could be conveniently folded into a small pouch

We are looking for a Store Manager to lead a high-performing team to ensure the best level of customer experience, deliver our vision, and achieve sales targets at our new retail store in Milano Linate Airport.

Key Responsibilities

• Promote and deliver excellent customer service in-store;
• Ensure that your team understands - and caters to - customer needs, providing consistently high-quality service;
• Ensure your team's excellence in selling techniques and styling ability;
• Be active and present on the shop floor, acting as a role model and engaging with customers and team members.

Drive for Results

• Monitor and analyze sales analytics, budgets, and forecasts to optimize performance;
• Provide clear daily, weekly monthly sales targets with your team, as well as each individual team member, and follow up regularly on achievement;
• Provide regular insights regarding the store performance.

Store Management

• Oversee daily store operations, including inventory management and cash handling, in compliance with our policies;
• Communicate efficiently within our organization, about the store needs for support in order to perform better, as well as opportunities for business acceleration;
• Manage staff scheduling, ensuring appropriate staff coverage.

People Leadership

• Lead, inspire and support your store team, fostering high energy, motivation and a strong spirit of teamwork;
• Foster a culture of constructive feedback in your team;
• Ensure our policies are understood and adopted by all team members.

Knowledge, Skills & Abilities Required

• At least 5 years of relevant experience as a Store Manager in a ready-to-wear retail brand, premium or luxury level;
• Experience in all aspects of store management and exceptional customer-oriented interactions, with the aim of creating outstanding customer service experiences and relationships.
• Previous experience in managing the opening of new stores is appreciated.
• Leadership skills and the ability to build, manage, and collaborate within a team, paired with proven organizational abilities;
• Strong communication skills, effective in interacting with the team, colleagues, and senior management;
• Fluent in both Italian and English.