Customer Service Specialist

Overview

Are you passionate about delivering exceptional customer experiences in a dynamic, international environment? We are seeking a proactive and detail-oriented Customer Service Specialist to join our team at our SAMPLA site in Caponago (Monza Brianza). In this role, you will play a key part in managing the entire order process, supporting our export sales activities, and ensuring seamless communication with both internal teams and global partners. If you thrive in a fast-paced setting and are eager to contribute to our continued growth, we would love to hear from you!

Key Responsibilities

• Order management: order entry, order confirmation, tracking, and follow-up.
• Collaborate with the Customer Service team to ensure sales objectives are met and provide backup when necessary.
• Coordinate with Supply Chain functions such as purchasing, logistics, and shipping to ensure delivery timelines are respected.
• Maintain regular communication with international distributors regarding order status, product availability, and required documentation.
• Prepare export documentation (invoices, delivery notes, certificates).
• Handle complaints and non-conformities in collaboration with the Quality and Sales teams, ensuring reliable communication without fail.
• Provide back-office support to the Export Sales team.

Qualifications

• Previous experience in customer service or export coordination within industrial or manufacturing environments.
• Excellent command of English; additional languages such as French and German are a plus.
• Proficiency in ERP systems (knowledge of D365 will be an advantage) and good knowledge of Excel.
• Strong organizational skills, customer orientation, and good interpersonal and communication skills.
• Punctual, precise, and flexible with strong problem-solving abilities.