Assistant Store Manager (F / m / d)

Overview

Patagonia is an outdoor apparel company founded in 1973. We are a registered B Corporation and founding member of 1% for the Planet, recognised internationally for commitment to product quality and environmental activism. We contribute over $145 million in grants and in-kind donations to grassroots environmental groups around the world.

Role

Your role contributes to our mission by providing a complete shopping experience for customers, supporting the Store Manager, and acting as an ambassador of the brand. This is a full-time position based in the Milan store.

Responsibilities

• Provide a high level of customer service, where every customer is treated with respect.
• Talk confidently to customers about our products, values and history.
• Show passion for the brand to every customer and convey what makes us unique.
• Be an environmental ambassador with our customers by leading on environmental initiatives and environmental storytelling, together with Sales Associates and the environmental team.
• Maintain high merchandising values that reflect the Patagonia image by being creative, educational, inviting, and expressive.
• Inspire employees so that each person contributes to the productivity of the store.
• Be responsible for opening and closing the store and securing all store assets.
• Act as the go-to person for the store team when the Retail Store Manager is absent. Ensure an update and overview of the store.

What we’re looking for / Qualifications

• A love of the outdoors.
• A passion for saving our home planet and making a positive impact through your work.
• Minimum 2 years of experience in retail or related customer service experience.
• Language skills: fluent in Italian and English. Other languages are a plus.
• Excellent customer service and sales skills.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Ability to effectively train, delegate and set clear expectations.
• Ability to work in a self-motivated environment with proactive thinking.
• Demonstrated flexibility on the job.
• Excellent organizational skills, accuracy and attention to detail.
• Effective communication skills and ability to work well in a team.
• Stock management experience, outdoor sports experience, or Patagonia product knowledge are a plus.

Additional details

• We strive to make unbiased decisions and offer a great experience to every applicant. Interviews include standardized questions focusing on success in the role.
• Perks include events and workshops with environmentalists and sports ambassadors, employee groups, learning opportunities such as Earth University, and anti-racism workshops.
• Access to our Employee Assistance Program and Unmind for workplace mental health.
• Fully paid maternity leave (duration varies by country); after nine months of employment, 12 weeks of partner leave and 12 weeks of adoptive leave (pro-rated for part-time employees).
• Seasonal clothing allowance and Patagonia discounts and sample sales, plus discounts at other outdoor and value-aligned companies.
• Other region-specific benefits.
• Note: above is an indicative list and may change at the time an offer of employment is made.
• Patagonia is committed to becoming an anti-racist company that leads by example and strives to be inclusive and equitable.