Professional Services Consultant

As one of the most established cybersecurity companies in the world, we at NetWitness are dedicated to helping our customers and partners protect their organizations from cyberattacks. Our products and incident response services are used by large enterprises, governments, and militaries for incident response and threat hunting.

We are seeking a candidate with in-depth industry knowledge of the business environment and technical solutions to assist customers in gaining market share and increasing operational efficiencies. The role involves providing technical and consultative leadership on complex engagements, focusing on specific industry or service offerings.

Responsibilities

• Provide technical and consultative services on NetWitness solutions across various complex projects, including workshops, requirements analysis, solution design, documentation, and training.
• Collaborate with project managers, personnel, and clients to ensure smooth project execution and transition.
• Deliver services independently and as part of a team, working closely with sales and other stakeholders.
• Manage multiple work streams, define deliverables, and ensure project quality and adherence to methodologies and budgets.
• Lead project quality assurance activities and manage escalation and change procedures.
• Analyze requirements, develop proposals, and provide strategic solutions addressing client needs.
• Possibly serve as a technical lead on projects of varying sizes.
• Understand customer challenges and provide strategic advice to meet long-term goals.
• Analyze data, produce documentation, and ensure customer satisfaction.
• Maintain reports, inform stakeholders, and complete project documentation.
• Transfer knowledge and conduct training during and after projects.
• Create detailed project plans following project management standards.

Technical Responsibilities

• Assist customers in threat hunting and detection, tracking threat actors, and understanding TTPs.
• Develop detection content, queries, alerts, dashboards, and reports within NetWitness for threat identification.
• Assess visibility gaps and recommend improvements.
• Support incident response efforts and provide expert advice on investigations.
• Contribute to sales scoping and technical course development.
• Participate in lab and content quality assurance, and maintain instructor materials.
• Assist with lab deployments and upgrades, and deliver webinars and training events.

Required Experience and Qualifications

• Understanding of logging mechanisms for network, security solutions, servers, and databases.
• Knowledge of networking and security infrastructure.
• Strong communication, analytical, and problem-solving skills.
• Ability to differentiate logs, events, packets, and incidents.
• Experience with collection methodologies like Syslog, SNMP, ODBC, LEA, FTP, SFTP.
• Knowledge of security threats, trends, and policies.
• Excellent presentation and interpersonal skills.
• Professional proficiency in English.
• Federal security clearance is a plus.