Depot Team Lead

Job Description: Our company is developing, and you can expand your career along with it. Working in a fast‑paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands‑on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT support service.

Responsibilities

• Manage Depot team in Italy;
• Manage weekly team meetings to ensure training and information distributed to all the team;
• Schedule yearly reviews with team, making sure all details are recorded on HR systems;
• Manage response to computer related request and incidents;
• Ensure planning, schedules, breaks, code of conduct etc. are respected by the team members.

Requirements

• 4 Years' experience in an IT Support Role;
• 1 Years' experience as a team leader;
• Language skills: Proficiency in Italian and a good level of English;
• Hardware knowledge of IT equipment;
• Ability to co‑ordinate with multiple IT teams to achieve desired outcome and previous experience in vendor management;
• Experience using ticketing tools to manage support (Service Now);
• Candidates need to be adaptable, efficient, and able to work independently;
• Strong sense of customer service and good organizational skills;
• Excellent Verbal and Written Communication Skills;
• Ability to multitask and team focused.

The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. In case you need further information, just send us a message at recruitmentEMEA@stefanini.com and we'll be happy to assist!

Diversity & Inclusion

Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!

About Us

We are the Stefanini Group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology. We are present in over 40 countries and operate with the purpose of co‑creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations. Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all. Our mindset is AI First, meaning we invest in cutting‑edge technology in everything we do, focusing on results for our clients. We are a group that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.

Safety Notice

We want to inform you that there are currently scams targeting job seekers by falsely using our company's name, Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused. Please remember that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information, please disregard them. If you suspect you've been targeted, please contact us immediately at RecruitmentEMEA@stefanini.com for verification.

Legitimate Job Offers

• Legitimate job offers only follow interviews conducted with our hiring managers or clients.
• We will never ask for payment at any stage of the recruitment process.

Job Details

• Seniority level: Mid‑Senior level
• Employment type: Full‑time
• Job function: Information Technology
• Industries: Business Consulting and Services