AFTER SALES SERVICE EMPLOYEE

AFTER SALES SERVICE EMPLOYEE – Bvlgari

Bulgari Italia’s flagship store in Roma, Via Condotti, is seeking an After Sales Service Employee. Reporting to the After Sales Service Manager, the employee will ensure seamless Care Services and a positive client experience through proactive communication and efficient administration, managing the full repair cycle from receiving items and recording client/product information to coordinating with service centers, updating clients, and managing logistics.

Responsibilities

• Take in charge items to repair, keying in and managing all client and product data, filling in the appropriate Service form in CRM system.
• Manage the entire estimate process, providing prompt updates to clients.
• Check the repair status, contacting service centers and clients for any updates (item repair status, item delivery to store, etc.).
• Monitor and coordinate deadlines for care services to clients to ensure timely contact.
• Perform all administrative activities to ship items to the Regional Care Service Center.
• Be responsible for invoice processing.
• Coordinate the inventory of spare parts.

Qualifications / Professional Capabilities

• 4‑5 years’ experience in After Sales Service/Care processes and systems
• Data management proficiency
• Quality management understanding
• Tech savvy
• English fluency

Personal Competencies

• Client‑centric
• Impact driven
• Priority management
• Organized and efficient
• Adaptability
• Attention to detail
• Able to work in a fast‑paced environment
• Collaboration, being able to work in team

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Other

Industries

Retail Luxury Goods and Jewelry

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