Customer Technical Support Specialist Italy

Overview

Beckman Coulter Diagnostics is proud to work alongside a community of fellow Diagnostics Companies at Danaher. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Our goal is to provide the opportunity to build a meaningful career, be creative, and try new things with support to be successful. Beckman Coulter Diagnostics is dedicated to advancing and optimizing the laboratory to move science and healthcare forward and to reimagine healthcare, one diagnosis at a time.

The Customer Technical Support Specialist for Beckman Coulter Diagnostics is responsible for providing exceptional support and assistance to our customers, ensuring they receive timely and accurate resolutions to their inquiries and technical issues. This role requires strong communication skills, technical knowledge, and the ability to work effectively under pressure.

The position is part of the Customer Care Organization and is based full-time onsite at our office in Cassina de Pecchi, Italy. You will be part of the CTS & Coordination European Team and report to the Manager Customer Technical Support and Coordination responsible for overseeing and managing the call centre and dispatching operations, ensuring efficient and effective communication between our technical support team and customers. If you thrive in a fast paced, customer centric role and want to build a world-class service organization—read on.

At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce and are committed to providing enriching careers, including flexible or remote working arrangements for eligible roles.

Responsibilities

• Diagnose and resolve technical issues by guiding customers through step-by-step solutions utilizing own knowledge and other established processes and tools.
• Participate in ongoing training and development programs to enhance product knowledge and customer service skills.
• Build and maintain strong relationships with customers by providing exceptional service and follow-up.
• Accurately document customer interactions, issues, and resolutions in the company’s service management systems adhering to quality compliance standards.
• Support and coordinate with the call centre and dispatching operations to ensure efficient and effective communication between the technical support team and customers.

Qualifications

• High school diploma or equivalent; a degree in Life Sciences, Biomedical Engineering, or a related field is preferred.
• Minimum of 2 years of experience in a customer support or technical support role, preferably within the diagnostics or healthcare industry.
• Exceptional communication skills, both verbal and written, with the ability to effectively interact with customers, team members, and other stakeholders, fluent in Italian and English. Additional European languages are advantageous.
• Ability to travel 15% of the time, overnight, within territory or locations.
• Experience in healthcare industry with examples of leading complex technical projects and teams; ability to work independently and as part of a team; creative thinking and problem solving.

Working Conditions

This role is based onsite. The position is eligible for remote work arrangements for which information will be provided by the interview team.