Work in Portugal - Customer Care/Italian Market (Remote Job with Accomodation)!)

Work in Portugal - Customer Care/Italian Market (Remote Job with Accommodation)!

Join to apply for the Work in Portugal - Customer Care/Italian Market (Remote Job with Accommodation)!) role at Global People Sphere.

We are looking for Italian‑speaking talents who want to build a career in Customer Operations & International Support while working in a diverse, multicultural environment in Lisbon.

Position

Position: Customer Support Representative

Location: Remote in Portugal

Market: Italian‑speaking

Responsibilities

• Respond to customer requests via email, chat, contact forms, and calls
• Handle support tickets related to general queries, refunds, or incomplete services
• Call users to speed up case resolution and improve communication
• Perform back‑office tasks that may involve outbound calls
• Conduct outbound calls to promote products, collect feedback, and support customer success
• Maintain accurate records using CRM tools
• Achieve performance goals and respect deadlines
• Provide operational feedback and elevate cases when needed

Salary Package

What's Offered:

• Salary: Up to 1,000 + performance & complexity bonus gross/monthly (14 salaries per year)
• Relocation Support (exceptional, for candidates moving from abroad)

Accommodation Option

Studio apartment in a company shared building for up to 12 months.

Rent: 280/month, all utilities included (deducted from payslip).

Working Conditions

• 40 hours/week + 1 hour lunch break
• 22 vacation days per year
• If you work on a Portuguese public holiday, you receive a compensation day

Why Portugal

A multicultural lifestyle, sunny climate, international work environment, career growth opportunities, and a great work‑life balance.

Job Details

• Seniority level: Not Applicable
• Employment type: Full‑time
• Job function: Other
• Industries: Business Consulting and Services

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