Documentation Specialist

Our daily task in the Data Magagement team is to develop reports in various formats for external and internal stakeholders in card-based payment transactions, to expand the interfaces and to maintain our data management systems. We are a collegial, helpful team with a positive "error culture" that is looking for an open-minded person to join us. We place a great deal of trust and freedom in our employees and expect them to inspire our customers with passion.

Core Responsibilities :

• Document Design and Layout : Developing and managing templates for automated document production using Doc1 or in the future environment similar tools.
• Quality Assurance, Document Maintenance : Ensuring the accuracy and consistency of the existing documents, and adherence to compliance and branding guidelines.
• Data Handling and Integration : Utilizing data from various sources to create personalized, customer-centric document communications.
• Testing : Generating customer / data type-specific testing files and performing end-to-end development testing.
• Incident handling : Successfully resolving the reported incidents and ad-hoc urgent tasks.
• Workflow Automation : Implementing and maintaining automated workflows to streamline document creation and document distribution processes.
• Collaboration and Communication : Working closely with cross-functional business teams, including Project Managers, Product Owners, Business Engineers, and customer service, to understand requirements and deliver effective solutions.

Qualifications :

• Experience with Doc1 / Engage1 : Hands-on experience in using Doc1 / Engage1 or similar document automation and layout tools is essential .
• Technical Skills : Knowledge of Windows Server, MS SQL Server, and Unix is advantageous. Programming languages is not strictly necessary, but a flair for computer science is beneficial.
• Understanding of Data Integration : Familiarity with integrating and managing data within document automation systems. Knowledge of data formats and basic data manipulation techniques.
• Problem-solving Skills : Strong analytical abilities to troubleshoot and resolve issues related to document design and output.
• Attention to Detail : High level of accuracy and attention to detail, ensuring that all documents meet quality standards and business requirements.
• Adaptability and Learning : Willingness to learn new technologies and adapt to changing business needs related to document automation and customer communication.
• Communication Skills : Effective communication skills to collaborate with team members and articulate technical issues and solutions to non-technical stakeholders.
• Language skills : B2 / C1 level of English, with a willingness to learn German.