A luxury resort company seeks a Director of Butlers to elevate their butler operation. This leadership role requires proven experience in ultra-luxury settings and a deep understanding of service standards. The successful candidate will coach a team of 35 butlers, ensuring service excellence and high guest visibility. Responsibilities include implementing SOPs and driving a culture reset to enhance service delivery while managing performance and talent development. This position is pivotal in aligning with Forbes and Michelin-level expectations.
