Field Service Engineer

At Canon, we've been inspiring people to capture and share their world for over 85 years. As a global leader in imaging and innovation, we're driven by bold ideas, collaboration, and a commitment to making a positive impact. Canon is one of the most recognized and respected brands in the world. Through technology and innovation, we continuously push the boundaries of what’s possible – helping people develop creative solutions and see the world with fresh eyes. Our ongoing investment in product development ensures we master the latest technologies – now and in the future. Canon EMEA (Europe, Middle East and Africa) is part of the global Canon Group, operating in over 120 countries and employing around 22,000 people. In Italy, we are a team of 400, working closely with business customers on large‑scale projects that enhance their operations and productivity.

Meaningful Work

Our philosophy Kyosei – "living and working together for the common good" – guides everything we do. It is reflected in our commitment to environmental responsibility, the circular economy, and societal initiatives, especially those supporting young people.

Inclusive Culture

We foster an open and inclusive work environment that values diversity, equality, and individual contributions. Team spirit, collaboration, and respect are central to our culture.

Well‑being and Flexibility

We offer flexible working hours, remote work opportunities, and a variety of well‑being initiatives. Work‑life balance is a priority for us.

Reward and Benefits

We offer a competitive salary. Employee well‑being and engagement are top priorities, and we continuously develop our benefits.

Growth and Development

We provide tailored training and development programs that support both professional and personal growth. Everyone at Canon has the opportunity to influence and evolve.

Join us and help shape the future of imaging and document solutions – together.

Position Overview

We are looking for a Field Service Engineer, in the Turin area, who provides on‑site technical and engineering support to customers for hardware and software products.

Qualifications

• Diploma in Electrical Engineering / Electronics
• Networking knowledge
• Knowledge of scan‑to‑mail and scan‑to‑folder configurations
• Office package (Excel, Word, Outlook)
• Customer Interaction
• Technical Troubleshooting
• Field Support
• Product Installation and Support
• Product Technical Knowledge

Core Values

• Apply high standards of accuracy
• Create solutions to problems
• Drive for resultsFocus on the customerTakes ownership & responsibility

Responsibilities

• Visits customer sites for scheduled product installation, maintenance, repair, and replacement.
• Diagnoses, troubleshoots and resolves common technical problems.
• Maintains records and reports recurring problems.
• Trains and assists customers in product implementation, operation and maintenance.
• Responds to inquiries and requests from customers.
• Participates in analysis of customer‑identified issues which may require changes to software/hardware, procedures, or documentation.

Area: Torino