Manager, General Marketing, RBS Retail Efficiency

Amazon, one of the world’s leaders in e-commerce, is looking for a talented Marketing Manager to support rapidly growing and evolving businesses. You will support the business by managing L4 Associate Marketing managers working on content management or catalog/supply chain defects elimination/marketing related activities.

You will work directly with program teams, Retail teams, and a variety of global internal businesses and outside vendors to drive operations goals related to Amazon Catalog across several countries. You will support multiple operations teams that work on Amazon Catalog to update and improve the detail page of the products sold by Amazon or support in solving different types of errors.

Duties may include taking part in planning, organizing, and directing the work of site merchandisers or others, strategizing and driving the team to execute procedures on work received, estimating time on new jobs received, checking accuracy/quality of the tasks delivered, ensuring records are maintained accurately, and ensuring utilization (or related metrics) of the team is high. As an operations manager, you would be responsible for managing a team of around 10-15 L4 AMMs reporting into you.

Key Job Responsibilities

• Manage specialists and L4 site merchandisers supporting marketing goals and in turn support internal business teams to ensure the best customer experience;
• Work with various Amazon teams to support the search for automation opportunities and leverage existing technologies;
• Define appropriate operational metrics aligned with business goals; establish processes for measuring, tracking, and driving continuous improvement of these metrics;
• Track key metrics continuously and identify risks; call out gaps and manage resources proactively;
• Plan and manage capacity to achieve business objectives. Identify opportunity areas and evaluate them on the basis of feasibility, timelines, etc;
• Analyze defects and support the development of programs that fix root causes, escalating when required to drive closure;
• Own structured communication with all internal (Vendor Managers, Sr. Vendor Managers) and external stakeholders;
• Build and scale process-related solutions that have metric impact through multiple projects and automation; driving the adoption of solutions across teams;
• Provide regular coaching and feedback to direct reports to help them individually grow functional skills and leadership capability;
• Build solutions to meet the hiring needs; retain and develop talent.

Basic Qualifications

• 4+ years of professional non-internship marketing experience
• 3+ years of working with creative teams, content managers, and marketers to bring brand promise to life experience
• Experience managing teams
• Experience using data and metrics to drive improvements
• Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)
• Experience building, executing, and scaling cross-functional marketing programs

Preferred Qualifications

• 2+ years of segmentation and developing customer profiles experience
• 2+ years of supporting quantitative and qualitative consumer research experience
• Experience using data and metrics to measure impact and determine improvements

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.