Customer Engagement Manager

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Esplora la tua prossima opportunità in un'organizzazione Fortune Global 500. Immagina possibilità innovative, sperimenta la nostra gratificante cultura e lavora con team di talento che ti aiutano a migliorare ogni giorno. Sappiamo cosa serve per guidare UPS verso il futuro: persone con una combinazione unica di competenze + passione. Se hai le qualità e la motivazione per guidare te stesso o i team, abbiamo a disposizione ruoli per permetterti di coltivare le tue competenze e permetterti di progredire.

Descrizione impiego:

Join a global logistics leader and take on a role that puts you at the centre of customer experience and operational performance. As a Customer Engagement Manager at UPS, you’ll oversee day‑to‑day operations for key clients, ensuring smooth warehouse activities and consistently high service levels. In this position, you’ll partner closely with customers, internal teams and leadership to deliver solutions that keep our supply chains running reliably.

If you thrive in a dynamic environment where customer focus and operational precision go hand in hand, this role allows you to make a meaningful impact.

Your Benefits

Your work deserves to be recognised. Here’s what you can expect:

• Competitive salary
• Company car
• Meal voucher of €5 per on‑site/working day
• A varied, responsible role with real influence on customer outcomes

Your Tasks

Your main responsibilities will include:

• Leading operational planning and day‑to‑day performance for assigned customer accounts in the warehouse
• Monitoring volumes, service levels and contract compliance across distribution and post‑sales operations
• Setting priorities, coordinating with cross‑functional teams and driving continuous efficiency improvements
• Acting as the primary customer liaison, ensuring clear communication and dependable service delivery
• Preparing and reviewing account plans, contributing to statements of work and supporting cross‑selling opportunities
• Managing financial and operational reporting, collaborating on P&L and forecasting, and guiding supervisors and hourly teams while supporting system monitoring, projects and issue resolution

Your Skills

We’re looking for someone with:

• Experience in operations management, ideally within logistics, warehousing or supply chain
• Strong organisational and analytical abilities with a focus on customer satisfaction
• Confidence in managing teams and coordinating across multiple internal functions
• A proactive approach to problem‑solving and continuous improvement
• Clear communication skills and the ability to build lasting customer relationships
• Reliability, accountability and a commitment to high‑quality service

Location: Pozzuolo Martesana

Ready to shape the customer experience and drive operational success? Apply now with your earliest start date and salary expectations.

Our love of logistics is fuelled by our passion for people. That’s why we’re committed to eliminating discrimination and promoting equality across UPS – from the application process to our everyday workplace culture.

Make the shift. Make a difference.

Tipo di dipendente:

A tempo indeterminato

UPS si impegna a fornire un luogo di lavoro privo di discriminazioni, molestie e ritorsioni.