IT Manager

LOCATION Milan, Italy

FULL TIME/PART TIME Full time

Business Analysis

• Gather, document, and validate business and technical requirements for retail systems and applications.
• Translate business needs into functional specifications for development and testing teams.
• Conduct workshops, interviews, and process mapping sessions with stakeholders.
• Analyse existing retail processes and systems to identify gaps and improvement opportunities.
• Validate solutions through testing, user feedback, and post-implementation reviews.
• Ensure all deliverables comply with internal standards, data governance, and IT policies.

Project Management

• Plan, manage, and execute business analysis activities across all project phases.
• Support project planning, budgeting, and reporting for local and EU retail technology initiatives.
• Track project progress, manage risks, and escalate issues to ensure timely delivery.
• Coordinate dependencies between business and technical teams to maintain project alignment.
• Maintain project documentation and status reports according to company standards.

Stakeholder Engagement

• Build and maintain strong relationships with business, IT, and vendor teams.
• Facilitate communication between technical and non-technical stakeholders.
• Secure stakeholder sign-off on requirements, scope, and deliverables.
• Conduct presentations and walkthroughs for solution validation and decision-making.

Team Leadership and Mentoring

• Mentor and support junior project managers and analysts on documentation, process, and delivery.
• Share best practices and tools to improve team capability and consistency.
• Promote collaboration and knowledge sharing across the Retail Technology team.

Communication and Reporting

• Coordinate the creation and distribute the IT Market Update newsletter to key audiences.
• Prepare regular project and analysis reports for leadership.
• Communicate key findings, risks, and recommendations in a clear and concise way.