PRADA Digital Client Service Advisor - Peak Season

Overview

PRADA Digital Client Service Advisor - Peak Season. For the peak season (mid-October 2025 to the end of January 2026), we are looking for Client Advisors to be hired on a temporary contract. A member of the Client Services team supporting client contacts (call, chat, email) and servicing omni-channel client interactions for the Prada EMEA region, managing cross-functional interactions with stores located in EMEA and corporate departments to ensure a personalized client experience.

Responsibilities

• Embrace a culture that puts the client experience first and foremost
• Execute strategies that drive client retention and engagement
• Maximize use of the client relationship management system while providing client support through phone, email, live chat and WhatsApp
• Adopt an authentic approach to clienteling and build long-term relationships with clients by personalizing the client experience at every touchpoint
• Respond efficiently and accurately to clients, explaining possible solutions, and ensuring that clients feel supported and valued
• Seize opportunities to sell, cross-sell or upsell products when they arise
• Assist clients with all post-sale inquiries including delivery, returns, repairs, and refunds
• Work to quickly resolve issues affecting clients\' orders and in a professional manner by communicating with boutiques and concessions
• Engage in active listening with callers, confirming or clarifying information and diffusing angry clients as needed
• Partner with Client Service Team Leader to escalate incidents as appropriate
• Partner with Store Operations in supporting the management of client queries, including complaints, post-sale assistance requests, availability and other merchandising requests
• Frequently attend educational seminars to improve knowledge and performance level
• Understand and strive to meet or exceed call center metrics while providing excellent consistent Client Service
• Be the voice of our Groups Client Service team by providing a high level of luxury service

Requirements

• Passion to connect with clients and cultivate personalized relationships to drive sales
• Exceptional Client Service, active listening, and verbal and written communication skills, professional phone voice
• Understanding of company products, services, and policies
• Proficiency with computers, especially with CRM software, and strong typing skills
• Ability to ask inquisitive questions and diffuse tense situations
• Strong time management and decision-making skills
• Adaptability and accountability
• Fluency in English and Italian is mandatory; Fluency in French or German or Spanish is required
• 5 / 7 including Saturdays and Sundays on a rotating basis. Shifts : 09 : 00-18 : 00 or 11 : 00-20 : 00

Temporary contract

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.

Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to building a fair and respectful workplace for all.

Details

• Seniority level : Entry level
• Employment type : Contract
• Job function : Management and Manufacturing
• Industries : Advertising Services

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