Digital Business Partner

You care about making a positive impact in the world. You understand that greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is more than just home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself.

The Digital Business Partner is responsible for digital operations within the store and works as part of the global Ingka Group Digital organization. This role ensures IKEA digital products and platforms are delivered with excellence to meet customer and co-worker needs, enhancing the IKEA shopping experience.

WHAT YOU'LL BE DOING DAY TO DAY

You will provide professional IT support with a high service level to the store, as defined in the Service Level Agreements, and will implement projects and deployments within the country when required:

• Lead or support on-site project implementation and deployment of new digital products and hardware lifecycle refreshes.
• Coordinate and manage local vendors and contact points to global vendors for support, upgrades, bug reporting, change requests, etc.
• Provide 2nd level hardware and software support for end users.
• Manage the lifecycle of IT assets within the region, including maintaining inventory, fixed-asset register, budget input, procurement, and configuration of new assets.
• Provide technical training for onsite support staff and new hires, including setting up technical equipment.
• Suggest solutions to prevent downtime of digital equipment and ensure business continuity for critical systems.

WHO YOU ARE

To succeed, you must have strong leadership skills and problem-solving abilities. We seek a candidate who can think creatively and manage change. You should be self-reliant, motivated, and able to work independently and in teams. Excellent English and Italian communication skills are essential.

• The ability to adapt to changing business needs and priorities, demonstrating leadership and independence.
• Strong interpersonal skills to build trustful relationships across different organizational levels.
• A passion for learning and improving IT processes and tools.
• Knowledge of current technology standards, trends, and innovations.
• Understanding of IT service management, processes, tools, and procedures.
• Basic understanding of accounting and finance related to IT asset procurement and lifecycle management.
• A reliable approach focused on end-user and customer needs.

AS AN IKEA CO-WORKER YOU'LL HAVE ACCESS TO:

• Structured HR processes supporting your growth (onboarding, training, internal recruitment).
• Healthy, affordable food: access to a corporate canteen with meals for just over €1.
• Employee discount: 15% on IKEA products for personal use.
• Corporate discounts: access to a portal with discounts on travel, leisure, technology, and more.

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