Customer Service

BorgWarner is a global leader in powertrain solutions, focusing on developing technologies that improve fuel economy, emissions, and performance. Our facilities worldwide support our diverse customer base.

We are a company of independent thinkers passionate about vehicle technology, working in a fast-paced, collaborative environment, and committed to transforming transportation.

We offer meaningful work, advanced technologies, world-class facilities, and a culture that values diversity and rewards excellence, fostering personal growth and career development.

Role: CUSTOMER SERVICE ADMIN

This position is based at BorgWarner’s Italy Plant in Lugo (RA).

Products: Industrial Stationary Chargers, Automotive Stationary DC Fast Chargers, Automotive Inverters.

Key Responsibilities:

• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Respond promptly to customer inquiries and communicate through various channels.
• Acknowledge and resolve customer complaints.
• Develop product knowledge to answer questions effectively.
• Keep records of customer interactions, transactions, comments, and complaints.
• Coordinate with colleagues as necessary.
• Provide feedback on customer service process efficiency.
• Manage a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional support.
• Address issues related to customer orders by analyzing and improving processes, and share lessons learned with Quality, Production, and Engineering teams to enhance product quality and reliability based on customer feedback.
• Collaborate with Sales and Engineering departments on technical definitions and product improvements.

Qualifications & Experience:

• High Diploma in Marketing or related field.
• At least 3 years of experience in a similar role or sales department.
• Experience with Stationary Chargers and Automotive Stationary DC Fast Chargers is a plus.

Key Competencies:

• Priority Setting
• Technical Skills
• Process Management
• Organizational Agility
• Decision Quality
• Ethics and Values
• Customer Focus
• Problem Solving
• Drive for Results
• Interpersonal Skills

EEO Statement:

BorgWarner is an equal employment opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Safety:

This position adheres to BorgWarner’s Global Safety Program, emphasizing accident and illness prevention. Employees must report injuries or hazards and take precautions to ensure safety.

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Internal Use Only: Salary information is available upon request.