IT Support Specialist

Overview

Location: Milan, Italy

Type: Dispatch / Part time

Hours: (10-20) Hours Per week.

Job Title: IT Support Specialist

We are hiring on-site dispatch IT Support Specialist in Milan, Italy. If you’re passionate about IT support and troubleshooting, we’d love to hear from you.

Responsibilities

• Provide first / second level contact and problem resolution for customer issues.
• Work with third-party vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support, and troubleshoot XP, Windows 7, Windows 8.1, Windows 10, Microsoft Office 2010, Cisco Jabber, and other authorized desktop applications.
• Have basic knowledge of Mac operating systems to support Apple PC users.
• Install, upgrade, support, and troubleshoot printers and computer hardware.
• Perform general preventative maintenance tasks on computers, laptops, and printers.
• Perform remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware / software.
• Broad experience in IT with a basic understanding of networks, servers, audio / visual, smart devices, and telecoms.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork.
• Perform other duties as assigned.

Qualifications

• Must hold a valid work permit.
• Extensive knowledge and understanding of IT and computers.

Salary & Company

Salary: Negotiable

Company Details: BCIC Swiss GmBH

Application

To apply, please send your application to :

Apply Now!

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